Guidelines · Voice & content
Guidelines

Voice & content

Only rules a component API can express, or a reviewer can point at a line and fail. Brand personality lives in the brand book — a developer writing a toast cannot act on "confident, never arrogant".

Case and punctuation

ElementRule
Buttons, labels, headersSentence case. No trailing period.
Body, hints, errorsSentence case, full stops as normal prose.
Eyebrows, badges, table headsUppercase — by text-transform, never typed into the string.
EllipsisThe character , never three periods.
RangesEn dash , never a hyphen.

Errors

Empathetic, solution-focused, never blaming. Say what happened. Say what to do next. Never "you" — the system failed, not the person.

Don'tDo
Invalid emailThat email doesn't look right — check for typos
You must select a ratingPick a rating to continue
Error 500We couldn't save that. Try again in a moment.
Failed to load reviewsReviews didn't load. Retry

Actions and dialogs

Buttons
  • Primary CTA = action verb + noun.
  • Destructive names the thing: "Delete review".
  • Cancel is always "Cancel".
  • One primary per view.
Dialogs
  • The title is a question.
  • The body is one present-tense sentence about the consequence.
  • The confirm verb matches the title verb.

Length follows density

comfortable
"See how organizers respond to feedback"
default
"Reply"
compact
"Retry" · "Skip" · "Done"
widget
Almost none. The data is the content.

Forbidden

Exclamation marks"Oops" · "Uh oh" · "Something went wrong""Simply" · "just" · "easy" · "quick"Emoji"Please" in an errorTitle Case On Buttons
Sporting Scouter Design System
Every token on this site is generated from theme.css.